FAQs
GENERAL & CONACT US
Q: Do you have a shop and where is it?
A: Yes we are located in Townsville, North Queensland.
Our address is:
Shop 2 277 Charters Towers rd,
Townsville QLD 4810
Q: Can I contact Redback Archery & Bowhunting Supplies for help to choose the best product for my needs?
A: Yes, you can contact Redback via the contact us form on our page or via phone on (07) 4728 3680. Please remember that our time is as precious as yours, so check out our website and the description on each product before getting in contact with us.
Q: What Brands do you sell?
A: We sell all major brands but for a list click here
Q: Besides selling products, what else does Redback Archery & Bowhunting Supplies offer me?
A: Our services extend to more than just selling products. We offer expert advice on everything archery and bowhunting, warranty support, access to spare parts, ongoing customer support and an in-door range to hone in your archery skills.
Q: Why should I buy from Redback? I can order direct from the US
A: If you think you get the same bow for half the price that we sell it for, we say goodluck. But remember it won’t end up being half the price when you change the currency from US to AU dollars, add international postage, import tax and customs fees.
We’re competitive with our prices and work hard to please our customers.
PRICING
Q: There’s a different price on the same product in store to the one online, why is that?
A: Two reasons. One is that we may be running a discount on the product. Two is that it may have been human error involving incorrectly posted prices or price typos. We apologize in advance for possible errors on our part, and will make all efforts to ensure correct pricing.
ORDERING
Q: Do I need to pay GST (goods and services tax)?
A: Yes, we are in Australia. All orders are subject to 10% GST, which is included in the price.
Q: Can you order in a specific product for me that you don’t already stock?
A: Possibly, depends on the product and whether or not our suppliers have the product.
Q: I’m after new arrows or bowstrings and want practicular colours. Can you custom arrows or bowstrings?
A: We have a range of high quality shafts, vanes, nocks, feathers and tips so you can put together the perfect arrow.
Q: How long does it take after purchasing a product for it to be posted to me?
A: As soon as we get the order and the payment has gone through we will get onto packaging, labelling and posting it to you. Postage times varying with the type of postage option you’ve choosen, so please check out the estimated shipping times in our shipping section.
If there are any problems with the product not being in stock cause someone bought it from the shop the same morning as you did online then we will get in contact with you via the details on the order.
Q: I’m a newbie to archery and don’t know my sights from my release aids. Can you help me find what products I need so I don’t buy the whole shop/ so I don’t get overwhelmed.
A: We can help you! Everyone starts somewhere and we are always eager to share our knowledge to help a beginner get involved with a sport we love.
PAYMENT
Q: What payment methods do you accept?
A: We accept PayPal, Credit Card or Debit Card.
Q: Which credit cards do you accept?
A: MasterCard and Visa.
Q: Is it safe to purchase on-line?
A: Redback Archery & Bowhunting Supplies is a secure website which uses Padlock Sercutiy to ensure you’re session is secure from hackers. You may see the padlock icon on the bottom of your browser, which indicates when you are in a secure browser.
Q: Are my card details stored?
A: Absolutely not! If you’re paying with credit or debit card your details are incryted during the payment process, therefore we never see you details.
Q: Can I cancel my order?
A: When we receive a order payment, we work fast to dispatch it as quickly as possible, so unless you’ve realised within 24hrs or less and get in contact with us asap. If the item has already been posted or is in transit, contact us and we will try to help by letting you know what to do next.
Q: I believe that purchasing online is sketchy, can I order over the phone instead?
A: Yes, we take order over the phone. Just call (07) 4728 3680 to order. However, we do encourage you to place order online as it allows us to keep a accurate record of sales and stock levels in one place.
POSTAGE & DELIVERY
Q: How much does shipping cost?
A: Free shipping on orders over $90
Q: Is the packaging secure and safe?
A: Yes, we take that little bit of extra time packing your order so it won’t be bouncing around in a box and arrive damaged.
Q: How long does it take to process my order?
A: All in-stock items will be shipped in 1 to 2 business days ( during Covid19 this may take up to 5 days ) provided we have sufficient stock. In the unlikely event that we are out of stock, we will offer you a refund or will ship it to you as soon as our stock arrives.
Q: How do I know if my item has been posted?
A: We send you an automated email letting you know that your order has been sent on its way.
Q: I need my order ASAP can you help me out?
A: We can organise Express Shipping on your order (for a addiontal postage cost), if you contact us directly. However, Express Shipping does not mean that you’ll get you’re order the next day.
Q: What courier companies do you use?
A: We ship majority of our orders via Australia Post or Fastways
Q: Is my package trackable?
A: Yes, all packages are trackable
Q: How can I lower the postage costs?
A: We recommend that you purchase multi items in orders. Also, we offer postage promos and special deals throughout the year via our newsletter. So if you haven’t already signed up then we recommend you should to get access to these deals.
Q: I received a email saying my item was posted 7 days ago and it still hasn’t arrived. Where is my order?
A: If you choose the Registered Post option, this will require your signature before the courier can give you the package. You’re package may be waiting for collection at your local Post Office, please check if there’s a pick up slip in your mailbox.
Please not that delivery times are estimates and are based on the assumption that no factors will affect package transit. Busy trading periods, road delays and human error can all affect the delivery time.
RETURNS:
Q: Do you accept returns?
A: Yes! If you’re not happy then we’re not happy. If you're not absolutely delighted with the value and quality of the product you have purchased, we'll refund your money. Return the product within 30 days for a full refund. Product must be in resalable condition. (Shipping and handling not included in refund or warranty, sorry.)
Q: How will I receive my refund?
A: Refunds are credited to the same account or card that was used to place the order and make the payment.
Q: I have received the wrong item, what should I do?
A: Whoops, first please forgive us we are only human. Contact us straight away and we will resurrect this mistake for you.
Q: I accidentally ordered the wrong size, can I exchange?
A: Of course you can! Contact us within 60 days of purchasing and we’ll help you through the exchange process.
